Resumen
This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.
NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.
Informaciones generales
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Estado: PublicadoFecha de publicación: 2025-03Etapa: Norma Internacional publicada [60.60]
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Edición: 1Número de páginas: 14
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Comité Técnico :ISO/TC 321
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