ISO 32122

Under publication (Edition 1, 2025)

Final production steps (up to seven weeks).

Abstract

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.

NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.

General information

Status
: Under development

Publication date
: 2025-03

Stage
: International Standard under publication [60.00]
Edition
: 1
Technical Committee :
ISO/TC 321

ICS :
03.080.30 35.240.63
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