Resumen
This document specifies a questionnaire to audit the performance of the processes specified by the process reference model in ISO 8000‑61.
NOTE 1 This questionnaire is applicable to all types of business process, technology, information system, data and data processing. This questionnaire can be used as part of a continuous improvement process.
The following are within the scope of this document:
— guiding principles for generating questions from the process outcomes specified by ISO 8000‑61;
— one or more questions for each outcome of every process in ISO 8000‑61;
— a measurement method based on a simple indicator and measurement scale for each question;
— guidance on how to present the results generated by the questionnaire.
NOTE 2 The questions and corresponding indicators in this document conform to the requirements of ISO 8000‑63.
The following is outside the scope of this document:
— defining how the questions relate to models of organizational process maturity.
NOTE 3 Such models define an overall scale by which to understand the degree to which an organization is performing effectively and efficiently.
EXAMPLE ISO 8000‑62 and ISO 8000‑64 [1]specify how to use maturity models with ISO 8000‑61.
[1] Under preparation.
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Informaciones generales
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Estado: PublicadoFecha de publicación: 2020-06Etapa: Norma Internacional confirmada [90.93]
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Edición: 1Número de páginas: 33
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Comité Técnico :ISO/TC 184/SC 4ICS :25.040.40
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