ISO 10004:2012
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
Reference number
ISO 10004:2012
Edición 1
2012-09
Retirada
ISO 10004:2012
56869
Retirada (Edición 1, 2012)

Resumen

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

Informaciones generales

  •  : Retirada
     : 2012-09
    : Retirada de la Norma Internacional [95.99]
  •  : 1
     : 32
  • ISO/TC 176/SC 3
    03.120.10 
  • RSS actualizaciones

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