Approved Work Item
ISO/AWI TS 19384
Service Excellence - Guidelines for application of digital approaches to achieve Service Excellence
Reference number
ISO/AWI TS 19384
Edition 1
© ISO 2024
Approved Work Item
Under development
A working group has prepared a draft.

Abstract

This document specifies the guidelines to apply ISO 23592, including principles, models, and specific application methods to achieve service excellence by using digital approaches. This document applies to organizations having or planning to have digital service management systems.

General information

  • Status
     : Under development
    Stage
    : New project registered in TC/SC work programme [20.00]
  • Edition
     : 1
  • Technical Committee :
    ISO/TC 312
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals

3
Good Health and Well-being
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
12
Responsible Consumption and Production

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