ISO 24510:2007
Activities relating to drinking water and wastewater services — Guidelines for the assessment and for the improvement of the service to users
Reference number
ISO 24510:2007
Edición 1
2007-12
© ISO 2024
Retirada
Retirada (Edición 1, 2007)

Resumen

ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.

The following are within the scope of ISO 24510:2007:

  • the definition of a language common to the different stakeholders;
  • the definition of key elements and characteristics of the service to users;
  • the objectives for the service with respect to users' needs and expectations;
  • guidelines for satisfying users' needs and expectations;
  • service to users assessment criteria;
  • introduction to performance indicators;
  • examples of performance indicators.

Informaciones generales

  • Estado
     : Retirada
    Fecha de publicación
     : 2007-12
    Etapa
    : Retirada de la Norma Internacional [95.99]
  • Edición
     : 1
    Número de páginas
     : 62
  • Comité Técnico :
    ISO/TC 224
  • RSS actualizaciones

Ciclo de vida

Objetivos de Desarrollo Sostenible

Esta norma contribuye a los siguientes Objetivos de Desarrollo Sostenible

6
Clean Water and Sanitation
11
Sustainable Cities and Communities

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)

  2. Tienda
  3. Standards catalogue
  4. ICS
  5. 03
  6. 03.080
  7. 03.080.30
  8. ISO 24510:2007