Specification of guidance to the providers of goods, services and digital content on the clear design and presentation of online terms and conditions to maximise consumer understanding and reduce detriment.

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ISO standard under development *

Participating members
Observing members

* number includes updates

Reference Title Type
ISO/PC 335/WG 1   Consumer understanding of online terms and conditions Working group
Liaison Committees to ISO/PC 335

The committees below can access the documents of ISO/PC 335:

Reference Title ISO/IEC
ISO/TC 228 Tourism and related services ISO
ISO/TC 324 Sharing economy ISO


Organizations in liaison (Category A and B)
Acronym Title Category
ANEC The European consumer voice in standardisation A

ISO/PC 335 - Secretariat

BSI [United Kingdom]

British Standards Institution
389 Chiswick High Road
London W4 4AL
United Kingdom

Tel: +44 208 996 90 00
Fax: +44 208 996 74 00