Standardization in the field of consumer incident investigation.

An international standard (guideline) to provide a general guide for investigations of consumer incidents. Consumer incidents are incidents where consumers suffer physical injury or death in the process of using products, services, facilities or the things related to them. Consumer incident investigation means an investigation aiming to prevent incident recurrence, and to contribute to the safety of consumers.

This document is intended to be beneficial to persons, groups, committees or organizations of all types, such as private, public, and non-profit bodies, regardless of the size of the organization which is investigating consumer incidents.

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Published ISO standard *

Participating members
Observing members

* number includes updates

Liaison Committees to ISO/PC 329

The committees below can access the documents of ISO/PC 329:

Reference Title ISO/IEC
ISO/TC 83 Sports and other recreational facilities and equipment ISO
ISO/TC 176 Quality management and quality assurance ISO
ISO/TC 321 Transaction assurance in E-commerce ISO

ISO/PC 329 - Secretariat

JISC [Japan]

Japanese Industrial Standards Committee
Technical Regulations, Standards & Conformity Assessment Policy Unit
Ministry of Economy, Trade and Industry
1-3-1, Kasumigaseki, Chiyoda-ku
Tokyo 100 - 8901

Tel: +81 3 35 01 94 71
Fax: +81 3 35 80 86 37